Terms and conditions

Terms and conditions

The purchase of the excursion on line, in the office or through our sub-agents, automatically implies the acceptance by the participants of the Maremonti Istra Ltd Terms and Conditions as listed below.
The company Maremonti-Istra Ltd. (further in text Organizer) based in Pula, Flavijevska 22, Pula, Croatia (taxpayer’s code 62010358521) organizes bike tours in Croatia, in a program called “Bike Tour Istria”.

By these Terms and Conditions, and according to the law, bike tours, cycling excursions are defined as an excursion that combines minimum two services and lasts less than 24 hours.
Excursions will be held for minimum 2 participants*.
* Bike tours; Pula old town and Cape Kamenjak minimum participants is 4.
Due to safety reasons, minors under the age of 16 are not allowed to make a tour reservation unless they are travelling unaccompanied by an adult of over 18 years old.

In case the minimum participation quote is not fulfilled, the service arranged by the contract will not be performed and the given deposit will be refunded.
The excursion will not take place in the case of adverse weather conditions or extraordinary events. In each of these cases, the Organizer withholds the right to use its own discretion when evaluating the appropriateness of excursions. In the case that the tour does not take place due to bad weather, no fee is applicable to the customer. Applicable cancellation costs:
• up to 7 days prior the excursion 30% of the total amount
• from 6 days till 72 hours prior the excursion 50% of the total amount
• within 72 hours prior the excursion 100% of the total amount
• in case of delay or no show, cancellation fee is 100% of the total amount.

The cycling tours will be held according to the program.
The Organizer provides clients with bicycles and helmets that will be delivered in perfect working condition and which must be returned by the client in the same condition at the end of the excursion.
English-speaking tour guide will accompany participants during the excursion.
Organizer waives all claims for damages made against them, and accepts no liability for any damage to the participant, third parties and equipment caused during excursions.
The organization does not assume responsibility for loss of baggage, money, valuables or other items during the excursions.

Participation is subject to the acceptance by the client.
Participants of the excursion affirm that they are entirely responsible for their own actions, and that any claim for damages to the Organizer are waived. In particular, clients declare that:
• they are able to ride a bike safely;
• they are of good health;
Participants must provide the organization with a valid ID (passport, identity card and health certificates should they be so requested).
Participants in the excursion are required to practice common sense, prudence and diligence, particularly in relation to the equipment provided by the company during the excursion, of which the participants agree to use at their own risk.
Participants will be held responsible for any damage to the equipment provided to them by the Organizer, parties agree that any dispute that may arise out of the interpretation or the application of this Agreement must be resolved exclusively by the Court of Croatia.

The Company would like to remind the passengers that Travel Insurance does not cover them and their luggage. It is in the responsibility of the client the purchase their own travel insurance. Nevertheless, Organizers Responsibility Insurance policy no. 1307- 00036000 contracted with Wiener Insurance Vienna Insurance Group protects passengers.

Maremonti Istra d.o.o.
PDV ID:HR62010358521

Pula, 28.1.2020.